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Terms & Conditions

These Terms & Conditions govern your use of the BMMI Shops website, bmmishops.com. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms & Conditions, please do not use the bmmishops.com site.

Use of the website

We will at all timesadhere to any legal restrictions imposed on us in connection with the sale, and the offering for sale, of alcohol. Sales will only be made to those who have stipulated to being over the age of 21, and being legally permitted to purchase alcohol.

By submitting your personal data on registration, you consent to receiving email communications from BMMIShops. You may opt-out of receiving further email communications at any time. By clicking on the order form / purchase confirmation button (or equivalent), you will be submitting an order which will incorporate all these Terms & Conditions..

We reserve the right not to accept your order, in which case we will not have any further obligation to you.

We may accept the whole or part of your order, both in respect of the kinds of products ordered and the quantity of products ordered. The price(s) will be amended accordingly.

We will notify you when your order is submitted to us. We will be deemed not to have accepted your order until we have debited your account. Even if we accept your order, there will not be any agreement between us if it becomes apparent that you are not over the age of 21 and legally permitted to purchase alcohol.

Ordering and delivery

6. The minimum order values is BD 25 for home delivery. For order values less than BD 25 store pick up option is available at checkout.

Our obligation is to deliver the products to the delivery address you have specified in your order, to a person who appears to be over the age of 21 and legally permitted to purchase alcohol, and is authorised to take delivery. Proof of age and identity may be requested.

No charge will be added for delivery. Delivery will be free unless otherwise specified.

We will not dispatch or provide the products until we have received cleared funds.

Our available delivery days & slots will be indicated at checkout.

We may deliver the products at any time during the day between the hours of 12 and 9pm.

Deliveries will only be made to private residences in Bahrain. We reserve the right not to make deliveries to any private residence located in the vicinity of religious buildings or schools, or any other such establishment at our sole discretion.

13. Deliveries will be made on the same day following the acceptance of the order based on the timeslot selected. If required you can choose a different day for delivery during the checkout process.

We may use an independent carrier. If there is no one to accept the delivery of your order, a card will be left by the carrier so you can arrange a delivery time direct with the carrier. If the carrier is unable to deliver your order, it will be returned to us and you will be charged for it to be re-dispatched.

We will not have any responsibility or liability for the non-delivery of any products unless either:

a) The products charged for are not delivered, or

b) You give us full details of the shortages within seven (7) days of the delivery.

Our total liability to you for the non-delivery of any products is limited to delivering the products to you within 10 days of you telling us about the non-delivery. We reserve the right to substitute a product of equal or higher value in the event of supply difficulties.

We will not have any responsibility for late or non-delivery of goods arising from incorrect delivery information being provided.

18. We will endeavor to include up-to-date images of all products listed online. At times, the images may differ from the goods actually supplied to You. We do not guarantee the accuracy of the information contained in the online listing and recommends that You read the labels on all Goods carefully before consumption.

Pricing

We will endeavour to ensure that all pricing information on this website is accurate. In the event that we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

Promotional prices will be shown on the website and no further discounts will be available.

Special offers, vouchers and discounts

These terms apply to special offers and promotions advertised within our 'Top offers' section:

All items are offered subject to availability and are sold on a 'first come, first served' basis. Vouchers are valid for a limited period only. No further discounts on vouchers may be applied and vouchers cannot be used in conjunction with any other promotion. Only one voucher can be used per person, per promotion.

Bmmishops.com reserves the right to modify or withdraw any special offers at any time.

Premier Club members cannot use their member discount in conjunction with any other promotion. Premier Club members will always be shown the highest discount available either through their membership or the discount provided in the promotion.

Cancellation of orders and complaints

You may cancel an order by calling our customer service number +973 1773 9280. Where we have incurred costs, BMMI has the right to charge you to recover the costs as agreed while accepting the order. This includes any 3rd party service that that been reserved for the customer.

In the event you have a complaint, please contact our customer service team giving full details of the incident. We aim to review and resolve all incidents raised within three working days. Any further delays to this time will be informed.

Returns / refunds

All requests for returns or refunds should be addressed to our Customer Service Team.

Products may be returned for any reason (at your expense) within seven days from the date of delivery,provided thatthey are unopened and remain in the same condition as when delivered.

Upon presentation of proof of purchase, returned products will be replaced with other products of your choice up to the value of the products returned. No cash refunds will be given.

Refunds for online payment via credit cards are carried out after verification with your bank. The funds are then transferred back to your credit card account. The process normally takes four (4) working days.

Premier Club members

Premier Club members are entitled to membership benefits when using bmmishops.com, subject to applicable membership Terms & Conditions.

Quality

We will not accept any responsibility or liability in connection with any defects found in the quality of products purchased at bmmishops.com, unless you provide us with full details of the defects plus evidence within seven (7) days of purchase.

If for any reason you are not satisfied with the quality of our products, please contact ourCustomer Service Team on +973 17 739 280.

Other

To the full extent permitted by applicable law, we will not be liable to you or any third party for any consequential or incidental damages or any other indirect, special or punitive damages whatsoever that arise out of or are related to the bmmishops.com website.

These Terms & Conditions are governed by and construed in accordance with the laws of the Kingdom of Bahrain, and any disputes will be decided only by the Bahrain courts.

Privacy Policy

BMMI Shops (“We” or “the Company”) is committed to respecting your privacy and protecting your personal information. This policy (together with the Terms & Conditions on our website) applies to both BMMI Shops’ website and mobile application. By using BMMI Shops’ platform, you consent to the data practices described in this privacy policy. Please carefully read this policy to understand our views and how we process your personal data.

1. Who are we?

This Privacy Policy applies to BMMI Shops’ website and mobile app, which are operated out of the Kingdom of Bahrain.

2. Who can you contact for privacy questions or concerns?

If you believe that BMMI Group has not adhered to this policy, please contact us through: https://www.bmmigroup.com/contact-us/ and if you have any concerns regarding the processing of your personal data, please do not hesitate to reach out to our Data Protection Supervisor (DPS): Ms. Zaina Al-Alaiwat using the below contact details:

Email Address: dps@BMMI.com.bh
Contact Number: +973 17739537

Address:

BMMI Tower, Building 1006, Road 2813,
Block 428, Seef District, Kingdom of Bahrain

3. How do we collect personal data?

The BMMI Shops platform collects your data:

Directly: We collect personal data directly from customer in different ways. Mainly, this is done through customer registration, newsletter subscription and online surveys.

Indirectly: When you visit our platform, we may collect information about your computer/device and browser for system administration purposes and to provide a better customer experience. This statistical data does not personally identify customers.

BMMI Shops also uses Google Analytics. More information about how Google Analytics is used by BMMI Shops can be found here: https://www.google.com/analytics/terms/us.html

4. What categories of personal data do we collect?

Personal Data: Personally, identifiable information such as: name, address, telephone number and email address. We may also collect anonymous information such as your title, age, gender, postal or ZIP code, interests, or favourite products.

Browser Data: Information about customer computer/device including where available, the IP address, operating system, and browser type as well as data related to, visits to our website including, traffic data, browsing actions and patterns, weblogs and other communication data.

Transactional Data: Transactional data such as order history and cart details (products), whether this is required for our own billing purposes or otherwise to check the resources that you access.

Location Data: we collect location data when customer allow and when they attempt to create a new address.

5. Why do we need personal data?

The BMMI Shops website collects and uses your information to deliver the services that you have requested, and to maintain service quality. If you provide information when filling in forms available on our website (e.g. Contact Us form or Feedback form) (including information provided at the time of registering to use our site, subscribing to any of our services, posting material or requesting further services), we may keep a record of that correspondence. We will not collect your personal information unless you choose to use and receive online services that require it. Contact information you provide is used to notify you of new products and services, or to communicate news. The BMMI Shops platform will not send you emails, including newsletters, promotional information, and events, without your prior consent provided by registering on our website. All electronic communications with you includes an easy option to 'unsubscribe'.

6. Disclosure of your information

We may share your personal information with our parent company and ultimate holding company, and their subsidiaries. We also may share it with third parties if we:
1. are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation (auditors).
2. need to enforce or apply our Terms of Use and other agreements.
3. have to protect the rights, property, or safety of BMMI Shops, our customers, or others.
4. sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

7. Do we use cookies?

We may obtain information about your general internet usage by using a cookie file which helps us to improve our platform and to deliver a better and more personalised service. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. No personally identifiable information is stored on the cookie. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to access certain parts of this website and fully experience the interactive features of the BMMI Shops website.

8. Retention period of your personal information

BMMI Shops keeps your personal data to fulfil its intended purposes, and historical archiving. We securely destroy and erase or anonymise your personal data to ensure that it cannot be restored after exceeding the specified retention period.

9. What are your data protection rights?

You have the right to request BMMI Shops:

1. grant you access to your personal data held by BMMI Shops
2. to amend your data when it is inaccurate or incomplete
3. to remove your data when:

     1. the purpose for which your data has been collected is no longer valid;
     2. your personal data is processed in an unlawful basis;
     3. the deletion is necessary for compliance with the law; or
     4. your data is inaccurate;

4. to block or restrict further processing of your personal data
5. You have the right to withdraw your consent at any time to processing or transferring your personal data for specific reasons
6. You have the right to submit a complaint when your personal data is being used for the purpose of direct marketing and for the purpose of automated decision-based processing, including profiling, where such processing may have legal ramifications or significantly affect your rights.

BMMI Shops have the right to reject your request. BMMI Shops will inform you within 15 days of receiving the request on whether the request has been accepted or rejected and will provide an explanation if rejected. In case your request is incomplete, BMMI Shops will inform you within 10 days if any documents are missing to complete your request. Furthermore, you have the right to lodge a complaint to Bahrain’s Personal Data Protection Authority. As part of the personal data security measures, BMMI Shops may request you to provide specific information in order to confirm your identity and to ensure that your personal data is not disclosed to any personnel who does not have the right to have it.

10. Links to other third-party websites

The BMMI Shops platform does not contain links to other websites of interest. However, in case BMMI Shops consider linking to other websites, once you use these links to leave our website, you should be aware that we do not have any control over that other website and its policies.

11. What about personal data security?

The data that we collect from you may be transferred to, and stored at, a destination outside the Kingdom of Bahrain (such as the European Union, United States and Indian Subcontinent). It may also be processed by staff operating outside Bahrain who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take the reasonable steps necessary to ensure that your data is treated securely, and in accordance with this privacy policy. This website has security measures in place to protect your personal information against any loss, misuse, and alteration of the information under our control. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our platform, you are responsible for keeping this password confidential and for not sharing it with anyone.
More information about our Security Policy can be found here.

12. Do we change this Privacy policy?

The BMMI Shops platform will occasionally update this privacy policy to reflect the legal requirements in relation to data protection. Any changes we may make to this policy in the future will be posted on this page.

Last updated: 13 April 2021

customercare.bs@bmmishops.com

+973 17739280

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