Frequently asked Questions

 

1. What is BMMI Shops?

BMMI Shops is Bahrain's leading alcohol distributor, offering the best brands at the lowest prices. Our new and improved website provides greater convenience and service, allowing you to shop for your favorite products from the comfort of your home, at a time that suits you — with direct delivery to your door.

 

2. Are there any terms governing the use of this site?

Yes. We recommend to all our shoppers that they read the Terms & Condition that govern the sale of goods on this site.

 

3. How do I link my Premier Club account to the website?

You can do this by contacting us with your Premier Club account number and contact details. Once the process is complete, we’ll notify you by email.

 

4. How do I find a product?

There are two ways to find a particular product:

Browse: Use the predefined filters on the left to navigate to specific items.

Search: Enter a brand name (e.g., Heineken), product type (e.g., gin), or keyword (e.g., Chardonnay) into the search box at the top left of the page to narrow your results.

 

5. How do I order a product?

Add the product to your basket. You can continue shopping and add more items — they’ll remain in your basket until you’re ready to check out.

 

6. How do I remove a product from my shopping basket?

Go to your basket and enter "0" (zero) in the quantity field next to the product you'd like to remove or click the Remove button beside the item.

 

7. Do you deliver?

Yes, we will deliver purchases to any residence in Bahrain. Please refer to the Contact Us for more about our delivery service.

 

8. Is there a minimum order value?

Yes. The minimum order value for home delivery is BD 10. A delivery charge of BD 1 applies to orders between BD 10 and BD 25. Orders above this amount qualify for free delivery. If you choose express delivery, the relevant charge will be applied.

 

9. How do I pay for my order?

You can pay online or upon delivery/collection using cash or debit/credit card. Cheques are not accepted. Some credit and debit cards may not work on our site due to restrictions placed by the card issuing banks. In this case you can use another card or choose to pay cash on delivery.

 

10. Can I arrange a specific date and time for my order to be delivered?

Yes. Before completing your order, you can select your preferred delivery slot — either scheduled or express. If you choose express delivery, the relevant charge will be applied.

 

11. How do I track the status of my order?

At checkout, you’ll receive a reference number. Visit the Order Tracking page and enter your reference number to check your order status. You may also contact our customer service team for updates

 

12. What about returns / refunds?

Products can be returned within seven days of delivery, provided they are unopened and in their original condition. A purchase receipt must be presented. Please read our Terms & Conditions for more details.

 

13. Do you stock other items that are not shown on the website?

Yes. While our website displays a wide range, we may also stock additional items not listed online due to stock control or new arrivals. If something appears unavailable, we may be temporarily out of stock. Contact us — we’ll help you find a suitable alternative

 

14. I was delivered items that I didn’t order. What should I do?

We aim to deliver your order exactly as placed. However, if a product is unavailable, our customer support team may contact you with an alternative. If we cannot reach you, we may include the most suitable substitute. You can accept or reject it — the final payment will reflect only accepted items.

15. I like a wine or product you don't stock – can you get it for me?

We’re confident our range meets most needs. However, if you’re after something specific, we’d be happy to try sourcing it through our network. Pricing and availability will be provided on a case-by-case basis.

 

16. What if my personal details (such as address) have changed?

You can update your profile by logging into the site and visiting My Account. Alternatively, contact us directly and we’ll update your details as needed.

 

17. What if I have more questions / concerns?

Please do not hesitate to contact our Customer Service Team -  we’re here to help.

Last updated: 12-Jun-2025